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Why are our prices a little lower than our competition? We build software that is easy to implement, easy to maintain and easy to use. This cuts support costs and, overall company costs. We pass this on to you
Have a question?   If you have a question about your KANINE software subscription, please call us at Main: (800) 992-6031 Fax: (712) 823-0433
At Code Blue Designs, we do our very best to ensure that our software is running at it's best for you at all times. Should you have a problem with either our software, or the runtime files that it depends on, we stand  ready to assist you. Below, you'll find information about the support offered to all Code Blue Designs customers.
At Code Blue Designs, program enhancement requests can be made by any registered user. Each enhancement request will be evaluated on a case by case basis. If we feel that the enhancement is a feature that is feasible, will benefit many of our customer agencies, and is in line with the product, we will add the enhancement free of any charge. Program enhancements are always put in place at our discretion
Anyone using any Code Blue Designs Software product may report a bug, or glitch in the software. Code Blue Designs makes it a top priority to address any reported software problems and post a software update that fixes the problem as soon as possible. Most reported bugs are repaired, with a subsequent update posted to the internet within 24 hours.
Questions about installing a Code Blue Designs product are always welcome. We want our products to be installed and running for your agency as quickly as possible. Large agencies that will need assistance with a multiple handler installation will require the purchase of Standard Support.
For support of any Code Blue Designs Software, contact us at 800-992-6031 M-F 9AM - 5PM CST
After hours, please send support questions to support@codebluedesigns.com and you will receive a timely response.
Software Support Information
Program Enhancement Requests
Bug Reporting
Installation Issues
Live Remote Assistance
Live remote Assistance- If you have an issue that can't be resolved over the phone, we can assist you remotely via the internet with our remote assistance tools.
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Support Information
Amazing, innovative software that’s getting better all the time.
Code Blue Designs  Law Enforcement Software
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