At Code Blue Designs, we do our very best to ensure that our software is running at it's best for you at all times. Should you have a problem with either our software, or the runtime files that it depends on, we stand  ready to assist you. Below, you'll find our support plans detailed for each of our products as well as support offered to all Code Blue Designs customers. At Code Blue Designs, program enhancement requests can be made by any registered user. Each enhancement request will be evaluated on a case by case basis. If we feel that the enhancement is a feature that is feasible, will benefit many of our customer agencies, and is in line with the product, we will add the enhancement free of any charge. Program enhancements are always put in place at our discretion We build software that is easy to implement, easy to maintain and easy to use. This cuts support costs and, overall company costs. We pass this on to you Anyone using any Code Blue Designs Software product may report a bug, or glitch in the software. Code Blue Designs makes it a top priority to address any reported software problems and post a software update that fixes the problem as soon as possible. Most reported bugs are repaired, with a subsequent update posted to the internet within 24 hours. Questions about installing a Code Blue Designs product are always welcome. We want our products to be installed and running for your agency as quickly as possible. Large agencies that will need assistance with a multiple handler installation will require the purchase of Standard Support. Software usage questions- Although we make every attempt to include easy to understand documentation for our products, we are more than happy to help those with standard support work through an issue that they do not understand. Multiple user installation assistance-  We will walk you through the steps necessary to setup and run the software in a multi-user environment for either network based data or remote data using any built in export functionality. Live remote Assistance- If you have an issue that can't be resolved over the phone, we can assist you remotely via the internet with our remote assistance tools. Standard support is available from 8:00 AM  to 5:00 PM Central Standard Time Reduced fees for User's Meetings- Agencies with standard support can attend Code Blue Designs Software User's meetings at a reduced price. Standard support can be purchased for 20% of software base price yearly Software usage questions- Although we make every attempt to include easy to understand documentation for our products, we are more than happy to help those with standard support work through an issue that they do not understand. Multiple user installation assistance-  We will walk you through the steps necessary to setup and run the software in a multi-user environment for either network based data or remote data using any built in export functionality. Live remote Assistance- If you have an issue that can't be resolved over the phone, we can assist you remotely via the internet with our remote assistance tools. Reduced fees for User's Meetings- Agencies with standard support can attend Code Blue Designs Software User's meetings at a reduced price. With 24/7 support you are entitled to call the Help Desk any time day or night. Please call for 24/7 support prices as they vary per software product